Privacy Policy
Last Updated: [14/10/2026]
This Privacy Policy sets out how Elite Patio & Drive Cleaning ("we", "us", "our") collects, uses, and protects personal information that you provide when using our website or submitting an enquiry form.
We are committed to ensuring your privacy is protected in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are (Data Controller)
Elite Patio & Drive Cleaning is the data controller responsible for your personal data.
2. What Personal Data We Collect
When you complete our online enquiry or quotation form, or contact us directly by email or phone, we may collect:
Identity Data: Full name.
Contact Data: Email address, telephone number, and property/site address (including postcode).
Enquiry Details: Photographs, property specifications, service requirements, and any additional details you include in your message.
Technical Data: Basic anonymous device data, IP address, and browser information collected automatically via cookies (if enabled).
We do not collect sensitive personal data (special category data) or process card payments through this form.
3. How and Why We Use Your Data (Lawful Basis)
Under the UK GDPR, we must have a valid lawful basis to process your information:
| Purpose of Processing | Lawful Basis under UK GDPR |
| To assess your enquiry, arrange site surveys, and provide a quote/estimate | Contract: Steps taken at your request prior to entering into a contract |
| To carry out agreed works, communicate updates, and issue invoices | Contract: Performance of a contract |
| To maintain internal business, accounting, and tax records | Legal Obligation: Compliance with HMRC and statutory obligations |
| To follow up on an initial quote or respond to customer service questions | Legitimate Interests: Operating and improving our local service business |
We will never sell, rent, or trade your personal data to third parties for marketing purposes.
4. Who We Share Your Data With
We only share information with trusted third-party service providers who assist us in operating our business, strictly under confidentiality agreements:
Hosting & Email Providers: Web hosts and cloud email platforms used to receive website form submissions.
Accounting & Invoicing Software: Platforms used to generate job sheets and tax invoices.
Professional Advisers & Regulators: Accountants, insurers, legal advisers, or HMRC where required by law.
All service providers are required to respect the security of your personal data and treat it in accordance with UK law.
5. How Long We Keep Your Data
Unaccepted Enquiries/Quotes: Retained for up to 12 months after our last communication, in case you wish to revisit the quote, after which it is securely deleted.
Completed Customer Jobs: Financial and contact records associated with carried-out work are retained for 6 years following the end of the financial year, to satisfy HMRC statutory tax and accounting requirements.
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorized way:
7. Cookies & Analytics
Our website may use essential cookies to ensure basic website functionality. If we use third-party analytics (such as Google Analytics) to monitor website traffic, we do so only with aggregated, anonymised data. You can set your browser to block cookies, though parts of the website may not function properly.
8. Your Legal Rights
Under the UK GDPR, you have the following rights regarding your personal information:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Erasure: Ask us to delete your personal data (where we have no statutory or legal obligation to retain it).
Restriction or Objection: Object to or restrict our processing of your personal data under certain conditions.
To exercise any of these rights, please email us at info@epdc.co.uk. We will respond within one calendar month.
9. Complaints
If you have concerns about how we handle your data, please contact us first so we can resolve the issue.
You also have the right to lodge a complaint at any time with the UK’s supervisory authority for data protection:
Information Commissioner’s Office (ICO): ico.org.uk | Helpline: 0303 123 1113